Cengage AIS Chapter 2 Quiz Solutions
Q1. An enterprise system can support the functioning of an organization’s processes by enhancing all of the following except:
- Automation of business processes
- All of these choices are correct are beneficial functions of enterprise systems
- Communication with the organization
- Systems integration
Q2. All of the following are advantages of enterprise systems except:
- Single database
- Decentralized empowerment
- All of these choices are correct are advantages
- Standardization of business processes
Q3. Which of the following is true of value chains?
- They manage product data during a product’s life in order to increase its value.
- They consist of activities performed by the organization to transform inputs into outputs valued by the customer.
- They enable the steps in an organization’s supply chain, including demand planning and acquiring inventory.
- They are an approach to connecting information systems within an organization so as to increase the organization’s value.
Q4. Lack of information systems integration when receiving a customer order over the phone can cause all of the following problems except:
- Sales person may have to put the customer on hold while checking with another department.
- Sales person may not be able to determine the items current price.
- Sales person may have to determine whether or not an item is available.
- Sales person may not be able to determine a customer’s creditworthiness.
Q5. The following are key features/characteristics of an enterprise system except:
- All of these choices are correct are features of an enterprise system
- Automation or computerization of business processes
- Integration of the major business processes
- Consists of modules
Q6. Lack of systems integration may result in the same data having to be multiple times into the systems. This can weaken which of the following data characteristics?
- Completeness but not accuracy
- Consistency but not accuracy
- Completeness but not consistency
- Consistency, accuracy and completeness
Q7. All of the following are true about add-on modules to an ERP system except that they:
- Are not necessary to the integration of the company’s core business processes
- May be used to complement the core functionality of an ERP system
- Can be used to enhance the interface with business partners but not with customers
- Can be provided by a third party vendor other than the ERP vendor
Q8. It is important to capture the who, what, where, and when in describing business events because:
- All of this information is needed to make initial journal entries.
- This information is now required to be collected by Sarbanes-Oxley 2002.
- This information can supplement accounting information and can assist managers in their decision making.
- There is no cost in capturing this information if this is done at the time of the transaction or event.
Q9. Which of the following is true about enterprise application integration (EAI)?
- EAI cannot be used to connect pieces of an enterprise system to add-on modules such as CRM software.
- EAI is an approach that combines processes, software, standards, and hardware to link two or more systems together.
- EAI cannot be used to connect pieces of an enterprise system to legacy systems.
- EAI can only be used to connect systems within a company.
Q10. The Sales and Distribution (SD) module in SAP:
- Includes recording customer orders, shipping goods to the customer, but not billing customers
- Includes recording customer orders, shipping goods to the customer, and billing customers
- Contains functions related to the acquisition of goods from vendors
- Includes cost center accounting, profitability analysis for sales, activity-based accounting, and budgeting